Refund policy

Return, Replacement & Refund Policy

Last Updated: 15 October 2026

At LootHub, we strive to ensure that every product reaches you in good condition and meets the specifications described on our website. Please read this policy carefully before placing an order.

This policy explains the circumstances under which returns, replacements, and refunds may be requested for purchases made through https://loothub.in.

1. No Returns for Delivered Products

We generally do not accept returns or exchanges solely because you have changed your mind, no longer want the product, ordered the wrong product, or do not like the product after delivery.

Once an order has been successfully delivered, it is not eligible for return except where a replacement, refund, or other remedy is available under this policy or required by applicable law.

2. 7-Day Replacement Policy

We offer a 7-day replacement policy for eligible products that arrive:

  • Damaged during transit.

  • Defective or non-functional.

  • Incorrectly supplied.

  • With missing parts or components.

  • With a significant manufacturing defect or material discrepancy from the product ordered.

Replacement requests must be submitted within 7 calendar days from the date of delivery.

All requests are subject to verification and approval by our team. We may request photographs, videos, order details, or other reasonable evidence to assess the claim.

3. Damaged Products

If your product arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery.

To help us investigate the issue, we may request:

  • Your order number.

  • Clear photographs of the damaged product.

  • Photographs of the external packaging and shipping label.

  • An unboxing video or other evidence showing the condition of the package when opened.

  • A short video demonstrating the damage, where applicable.

We strongly recommend recording an unboxing video from the moment the package is opened, particularly for products that may be damaged during shipping.

Insufficient evidence may affect our ability to verify a claim. However, claims will be assessed on their individual merits and subject to applicable law.

4. Defective or Incorrect Products

If you receive a product that is defective, non-functional, incorrectly supplied, or materially different from the product ordered, please contact us within 7 calendar days of delivery.

After reviewing the claim, LootHub may arrange a replacement if the request is approved.

If an identical replacement is unavailable, we may discuss an appropriate alternative resolution, which may include a suitable replacement or refund, subject to applicable law.

5. Customised and Personalised Products

Products that are custom-made, engraved, personalised, or specially customised for an individual customer are generally not eligible for return or replacement solely because of a change of mind, personal preference, or ordering error.

However, this exclusion does not limit any remedy available under applicable law where a product is defective, incorrectly produced, or materially different from what was ordered.

6. Lost Shipments

If a shipment is officially confirmed as lost in transit by the relevant shipping or courier provider, LootHub will investigate the matter and provide an appropriate resolution in accordance with this policy and applicable law.

Depending on the circumstances, the resolution may include:

  • A replacement product; or

  • A refund of the amount paid for the affected order.

The available resolution will depend on product availability, verification of the shipment status, and applicable legal requirements.

Ordinary shipping delays do not automatically constitute a lost shipment.

7. Undelivered Orders Due to Customer-Provided Information

Customers are responsible for providing accurate and complete delivery information, including their name, shipping address, PIN code, and contact number.

Delivery may fail due to circumstances such as:

  • An incorrect or incomplete shipping address.

  • An incorrect phone number or contact information.

  • Refusal to accept the shipment.

  • Repeated unsuccessful delivery attempts.

  • Failure to respond to courier delivery communications.

  • Other circumstances attributable to the customer.

Where delivery fails for reasons attributable to the customer, any refund or re-shipment will be assessed under our applicable policies and law.

If re-shipment is requested, additional shipping charges may apply where permitted by applicable law.

8. Product Variations and Normal Characteristics

Some products may exhibit minor variations in colour, finish, texture, dimensions, packaging, or appearance due to manufacturing processes, materials, lighting, or differences between display screens.

Minor variations that fall within the product specifications and do not materially affect its intended use are generally not considered defects.

However, a material discrepancy between the product delivered and the product advertised or ordered may qualify for a remedy under this policy and applicable law.

9. Items Damaged After Delivery

Replacement claims generally do not cover damage caused after delivery by circumstances such as:

  • Accidental drops or impacts.

  • Improper installation or assembly.

  • Misuse or abuse.

  • Unauthorised modifications or alterations.

  • Exposure to unsuitable heat, moisture, chemicals, or other damaging conditions.

  • Normal wear and tear.

  • Use contrary to the product's intended purpose or instructions.

This section does not exclude any rights or remedies that may apply where the damage results from an existing defect or another circumstance covered by applicable law.

10. Replacement Shipping Charges

For an approved claim involving a product that arrived damaged, defective, incorrectly supplied, or otherwise qualifies for replacement, LootHub will generally cover the applicable shipping costs associated with the approved replacement.

Where re-shipment is necessary because of an incorrect address, refusal of delivery, repeated failed delivery attempts, or another issue attributable to the customer, additional shipping charges may apply where permitted by applicable law.

11. Refunds

LootHub aims to resolve eligible product issues through replacement wherever reasonably appropriate.

Refunds may be provided where:

  • A refund is specifically applicable under this policy.

  • A replacement is unavailable or not reasonably possible.

  • An order is cancelled by LootHub after payment and a refund is due.

  • A shipment is confirmed lost and a refund is the appropriate resolution.

  • A refund is required under applicable law.

Where a refund is approved, it will generally be processed through the original payment method used for the order, where feasible.

The time taken for the refund to appear in your account may depend on the payment gateway, bank, or financial institution.

Any refund due will be handled in accordance with applicable law and our stated policies.

12. How to Request a Replacement or Refund

To submit a request, contact our customer support team using the contact details provided on our website.

Please include:

  • Your order number.

  • Your full name and registered contact details.

  • A clear description of the issue.

  • Photographs or videos showing the damage, defect, or discrepancy, where applicable.

  • Any additional information reasonably required to investigate the claim.

Our team will review your request and communicate the available resolution.

Please retain the original packaging and product until your request has been reviewed, as these may be required for verification or return shipping.

13. Order Cancellations

Cancellation requests are subject to the order's processing and dispatch status and our applicable Cancellation Policy.

If an order is cancelled by LootHub after payment has been received, any refund due will be processed in accordance with our policies and applicable law.

For additional information, please refer to our Cancellation Policy, where available.

14. Policy Exceptions and Applicable Law

LootHub reserves the right to investigate replacement and refund requests individually and to reject claims that are demonstrably fraudulent, misleading, abusive, or outside the scope of this policy, subject to applicable law.

Nothing in this policy is intended to limit, exclude, or waive any rights or remedies that cannot lawfully be excluded under applicable Indian consumer protection laws.

15. Contact Us

For questions or assistance regarding returns, replacements, or refunds, please contact us using the details below.

Brand: LootHub

Website: https://loothub.in

Customer Support Email: [Insert your customer support email]

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