Terms & Conditions

Last Updated: 15 October 2026

Welcome to LootHub.

These Terms & Conditions (“Terms”) govern your access to and use of the LootHub website, https://loothub.in, including browsing products, placing orders, making payments, and using any services provided through our online store.

By accessing our website or placing an order, you acknowledge that you have read and understood these Terms and agree to be bound by them, subject to your rights under applicable law.

If you do not agree with these Terms, please discontinue using our website.

1. About LootHub

LootHub is an online retail brand operated by the following business:

• Brand Name: LootHub

• Website: https://loothub.in

• Customer Support Email: [Insert your customer support email]

Throughout these Terms, “LootHub”, “we”, “our”, and “us” refer to the business operating the LootHub website. “You” and “your” refer to customers and visitors accessing or using our website.

2. Acceptance of Terms

By using this website or purchasing a product from LootHub, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.

• The information you provide while placing an order is accurate and complete.

• You agree to comply with these Terms and applicable laws and regulations.

• You have reviewed the relevant product details, pricing, and applicable policies before placing an order.

We reserve the right to update or modify these Terms from time to time. Changes will become effective when published on this page. Your continued use of the website after changes are published constitutes acceptance of the revised Terms, subject to applicable law.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours, availability, and other information displayed on our website are accurate and up to date.

However, minor variations may occur due to differences in lighting, photography, display settings, manufacturing processes, packaging, or product batches.

Product images are provided for illustrative purposes unless otherwise specified. We do not guarantee that the colour or appearance displayed on your device will exactly match the physical product.

We reserve the right to correct errors, update product information, and modify or discontinue products where reasonably necessary.

4. Pricing and Taxes

All prices displayed on LootHub are in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, shipping charges, discounts, and other charges will be displayed during checkout or otherwise communicated where required.

We reserve the right to change product prices at any time without prior notice. Price changes will not ordinarily affect orders that have already been accepted, subject to applicable law.

If a product is listed at an obviously incorrect price due to a technical or clerical error, we may contact you to explain the error and discuss the available options before fulfilling the order.

5. Orders and Order Acceptance

When you place an order through our website, you submit an offer to purchase the selected products under these Terms.

After an order is placed, you may receive an order confirmation by email, SMS, or another communication channel. This confirmation acknowledges receipt of your order and does not necessarily guarantee dispatch or final acceptance.

We reserve the right to refuse, hold, or cancel an order where reasonably necessary, including in circumstances involving:

• Product unavailability or inventory discrepancies.

• Incorrect pricing or product listing errors.

• Suspected fraudulent or unauthorised transactions.

• Incorrect, incomplete, or unverifiable customer information.

• Delivery restrictions or serviceability issues.

• Technical errors affecting order processing.

• Other circumstances beyond our reasonable control.

If we cancel an order after receiving payment, any refund due will be processed according to our applicable Return & Refund Policy and applicable law.

6. Customer Information and Account Responsibility

You are responsible for providing accurate and complete information when placing an order or creating an account.

This may include your full name, delivery address, PIN code, mobile number, email address, and any other information required to process your order.

You are responsible for reviewing your order details before completing checkout and for keeping your account credentials confidential.

LootHub is not responsible for delivery failures caused by incorrect or incomplete information supplied by the customer, subject to applicable law.

Additional shipping charges may apply for re-shipment where permitted by our policies and applicable law.

7. Payments

Customers may pay for orders using the payment methods made available on the website at checkout.

Payments may be processed through third-party payment gateways, banks, and other authorised payment service providers. Transactions may be subject to the respective provider's terms, conditions, verification procedures, and privacy policies.

We do not directly store complete payment card details unless expressly stated otherwise.

An order may be delayed, placed on hold, or cancelled where a payment is unsuccessful, remains unverified, or is reasonably suspected to be fraudulent.

If an amount is debited from your account for an order that is not successfully confirmed, please contact our customer support team with the relevant order and transaction details so that the issue can be investigated.

8. Shipping and Delivery

We aim to process, dispatch, and deliver orders within the estimated timeframes communicated on our website or through order notifications.

Delivery timelines are estimates and may be affected by courier operations, weather conditions, public holidays, transportation disruptions, serviceability limitations, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and deliverable address and a reachable contact number.

Tracking information may be provided where available through our shipping partners.

For further information regarding processing times, delivery estimates, shipping charges, and related matters, please refer to our Shipping Policy.

9. Cancellations

Order cancellation requests may be submitted through our published customer support channel.

Whether an order can be cancelled depends on its processing, packing, dispatch, and fulfilment status and the applicable Cancellation Policy.

Once an order has been dispatched, cancellation may no longer be possible through the normal cancellation process. Any applicable return or refund request will be handled under the relevant policy and applicable law.

If we cancel an order after receiving payment, any refund due will be processed through the applicable refund procedure.

For complete details, please refer to our Cancellation Policy, where available.

10. Returns, Replacements, and Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Customers should review that policy before placing an order, including any applicable eligibility conditions, claim submission timelines, and documentation requirements.

Where a product arrives damaged, defective, incorrect, or materially different from what was ordered, please contact our customer support team within the timeframe specified in the applicable policy.

We may request photographs, videos, order details, packaging information, or other reasonable evidence to evaluate a claim.

Nothing in these Terms or our other policies is intended to exclude any consumer rights or remedies that cannot lawfully be excluded under applicable Indian law.

11. Lost, Damaged, or Undelivered Shipments

If an order is reported as lost, damaged in transit, or undelivered, we may coordinate with the relevant courier or logistics provider to investigate the issue.

Where a shipment is confirmed as lost or another eligible delivery issue is established, an appropriate resolution may be provided in accordance with our applicable policies and law.

If delivery fails because of an incorrect address, repeated unsuccessful delivery attempts, refusal to accept delivery, or other circumstances attributable to the customer, the available resolution will be determined under our policies and applicable law.

Please contact customer support with your order number and tracking details if you experience a delivery issue.

12. Promotions, Discounts, and Offers

LootHub may offer promotional codes, discounts, limited-time offers, or other marketing campaigns.

Unless otherwise stated:

• Promotional offers may be subject to eligibility requirements.

• Discount codes may have expiry dates or usage limits.

• Certain offers may not be combined with other promotions.

• Product availability may be limited during promotional campaigns.

• Additional conditions may apply to specific offers.

We reserve the right to modify or withdraw promotional offers where reasonably necessary, subject to applicable law and any commitments already made to customers.

Any specific terms displayed alongside a promotion will apply to that promotion.

13. Intellectual Property

All content on the LootHub website, including brand names, logos, product photographs, graphics, videos, illustrations, text, product descriptions, website design, and other original materials, is owned by or licensed to the relevant rights holder and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, commercially exploit, or otherwise use website content without the necessary authorisation, except where permitted by law.

Purchasing a physical product does not automatically transfer ownership of any intellectual property rights associated with that product.

Third-party trademarks, brand names, and product images remain the property of their respective owners.

14. Prohibited Use

You agree not to use the LootHub website for unlawful, fraudulent, or unauthorised purposes.

You must not:

• Provide false or misleading information.

• Engage in fraudulent payments, chargeback abuse, or other deceptive transactions.

• Attempt to gain unauthorised access to our website or systems.

• Interfere with the security or operation of the website.

• Introduce malicious software or harmful code.

• Scrape, copy, or reproduce website content through unauthorised automated methods.

• Infringe the intellectual property or other rights of LootHub or third parties.

• Use our website in a manner that violates applicable laws or regulations.

We reserve the right to investigate suspected misuse and take appropriate action, including restricting access or cancelling affected transactions where permitted by law.

15. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, courier providers, analytics services, advertising platforms, social media platforms, and other service providers.

These services may operate under their own terms and privacy policies.

We do not control all aspects of third-party websites or services and are not responsible for their independent content, availability, or practices, except to the extent required by applicable law.

Customers should review the relevant third-party terms and privacy policies before using those services.

16. Website Availability and Security

We make reasonable efforts to maintain the availability and proper functioning of the LootHub website.

However, uninterrupted or error-free operation cannot be guaranteed. Temporary interruptions may occur because of maintenance, technical problems, hosting issues, security incidents, or other circumstances.

We may update, suspend, or modify website features when reasonably necessary for maintenance, security, or operational purposes.

17. Limitation of Liability

To the extent permitted by applicable law, LootHub shall not be liable for indirect or consequential losses arising from website interruptions, third-party service disruptions, or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law. Nothing in these Terms removes any consumer rights, statutory remedies, or protections available under applicable Indian law.

18. Force Majeure

We shall not be considered in breach of these Terms to the extent that performance is delayed or prevented by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, fires, epidemics, government restrictions, civil unrest, strikes, transportation disruptions, major technical failures, internet infrastructure failures, or courier service disruptions.

Where reasonably possible, we will take appropriate steps to minimise the impact of such circumstances and communicate material delays to affected customers.

19. Privacy and Personal Information

We may collect and process personal information necessary to operate our website, process orders and payments, arrange deliveries, provide customer support, prevent fraud, and comply with applicable legal obligations.

The collection, use, disclosure, and protection of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that your information may be processed as described in that policy and in accordance with applicable law.

20. Customer Reviews and Feedback

If you submit reviews, feedback, comments, photographs, or other content to LootHub, you confirm that you have the necessary rights or permissions to submit that content.

You must not submit content that is unlawful, fraudulent, misleading, defamatory, or infringing on another person's rights.

Subject to applicable law and our Privacy Policy, you grant LootHub permission to use, display, reproduce, and share submitted content for legitimate business, customer information, and promotional purposes.

We reserve the right to moderate or remove content that violates these Terms or applicable law.

21. Changes to Products and Services

We may update, modify, replace, or discontinue products, product specifications, prices, website features, and services from time to time.

Such changes will not ordinarily affect orders already accepted, except where necessary due to product unavailability, a material error, circumstances beyond our reasonable control, or other grounds permitted under applicable law.

Where a material change affects an existing order, we will communicate with the customer where reasonably appropriate.

22. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and jurisdictional requirements, disputes arising out of or in connection with these Terms shall be subject to the jurisdiction of the competent courts in Vadodara, Gujarat, India.

Nothing in this section is intended to prevent consumers from exercising any statutory rights or remedies available under applicable law.

23. Severability

If any provision of these Terms is held to be invalid or unenforceable by a competent authority, the remaining provisions will continue to apply to the extent permitted by law.

The invalid or unenforceable provision will be interpreted or modified only to the extent necessary where legally permissible.

24. No Waiver

If we do not immediately enforce any provision of these Terms, that does not mean we waive our right to enforce it later.

Any waiver must be interpreted in accordance with applicable law.

25. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Cancellation Policy, and other applicable policies published on the website, govern your use of LootHub and your purchases from our store.

Where a specific policy addresses a particular transaction or issue in greater detail, that policy will apply to the extent of any inconsistency, subject to applicable law and statutory consumer rights.

26. Contact Us

For questions, order-related concerns, or assistance regarding these Terms & Conditions, please contact us using the details below.

LootHub

Website: https://loothub.in

Email: [Insert your customer support email]

We will make reasonable efforts to respond to customer enquiries within an appropriate timeframe.

By accessing LootHub.in or placing an order through our website, you acknowledge that you have read and understood these Terms & Conditions, subject to your rights and protections under applicable law.