Shipping policy

Shipping & Delivery Policy

Last Updated: 15 October 2026

At LootHub, we work with third-party logistics and shipping partners to deliver your orders safely across India.

Please read this Shipping & Delivery Policy carefully before placing an order on https://loothub.in.

1. Shipping Partner

LootHub may use Shiprocket as its shipping management and logistics platform to process and manage shipments.

Depending on availability and serviceability, shipments may be handled by courier partners such as Delhivery, Xpressbees, Blue Dart, Ecom Express, Ekart, Amazon Shipping, and other available logistics providers.

The courier assigned to your order may vary depending on your delivery location, service availability, estimated delivery time, and other logistical considerations.

LootHub reserves the right to select or change the courier partner based on the available shipping options.

2. Order Processing & Dispatch

Once your order has been successfully placed and payment has been confirmed, our team will begin processing it.

Processing Time

Orders generally take approximately 1–2 business days to be processed and dispatched.

Business days generally exclude Sundays and public holidays.

Certain products may require additional processing time depending on stock availability, order volume, packaging requirements, or whether the product is customised or made to order.

If a specific processing or dispatch timeline is mentioned on a product page, that timeline will take precedence over the general estimate.

3. Delivery Time

After dispatch, delivery within India generally takes up to 7 business days, depending on the destination and courier service.

Delivery timelines are estimates and are not guaranteed.

Actual delivery times may vary due to:

  • Delivery location and PIN code serviceability.

  • Courier availability and operational conditions.

  • Weather conditions and natural disasters.

  • Public holidays and high shipment volumes.

  • Transportation disruptions.

  • Remote or difficult-to-service locations.

  • Customer availability and delivery attempts.

  • Incorrect or incomplete delivery information.

  • Other circumstances beyond our reasonable control.

We will make reasonable efforts to help customers obtain shipment updates if delivery is delayed.

4. Tracking Your Order

Once your order has been dispatched, tracking information will generally be shared through the contact details provided during checkout.

Depending on the courier and shipment status, tracking information may take some time to become active.

You can use the tracking details provided to monitor the progress of your shipment.

If your tracking information does not update for an unusually long period, please contact our customer support team with your order number.

Customer Support Email: [Insert your customer support email]

Where appropriate, we will check the shipment status and raise a support request with the relevant logistics provider.

5. Courier Delays

LootHub makes reasonable efforts to dispatch orders within the stated processing timeframe.

However, once a shipment has been handed over to a courier, transportation and delivery are handled by the relevant logistics provider.

Delays may occur due to operational issues, high shipment volumes, weather conditions, transportation disruptions, strikes, government restrictions, regional disruptions, or other circumstances beyond our reasonable control.

Where appropriate, we will assist customers by raising a query or complaint with the relevant courier or logistics provider.

6. Delayed Shipments

A shipment taking longer than the estimated delivery period does not necessarily mean that it has been lost.

If your shipment is significantly delayed, please contact us with your order number and tracking details.

We will check the available shipment information and, where possible, raise a support request with the relevant logistics provider.

If a shipment is officially confirmed as lost in transit, the matter will be resolved in accordance with our Return & Refund Policy and applicable law.

7. Incorrect Address or Customer Unavailability

Customers are responsible for providing accurate and complete delivery information when placing an order.

This includes:

  • Full name.

  • Complete delivery address.

  • Area or locality.

  • City and state.

  • PIN code.

  • Valid phone number.

Customers are also expected to be reasonably available to receive their shipments and respond to courier communications where necessary.

Delivery may fail due to an incorrect address, incomplete contact details, refusal to accept delivery, repeated unsuccessful delivery attempts, or other circumstances attributable to the customer.

Where an order cannot be delivered because of customer-provided information or actions, the available refund or re-shipment options will be assessed under our applicable policies and law.

If re-shipment is requested, additional shipping charges may apply where permitted by applicable law.

8. Return to Origin (RTO)

If a courier returns an order to LootHub because delivery could not be completed, the shipment may be classified as Return to Origin (RTO).

Where an RTO occurs because of circumstances attributable to the customer, we may:

  • Offer re-shipment, subject to applicable shipping charges; or

  • Assess the order for a refund in accordance with our Return & Refund Policy and applicable law.

Any deduction for shipping or return-to-origin costs will be made only where permitted by applicable law and our disclosed policies.

For customised or personalised products, additional terms may apply as described in our Return & Refund Policy.

9. Lost Shipments

If a shipment is officially confirmed as lost in transit by the relevant courier or logistics provider, LootHub will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

Depending on the circumstances, this may include:

  • A replacement product, where available; or

  • A refund.

Where a replacement is appropriate and available, we will make reasonable efforts to arrange a replacement shipment.

10. Damaged Shipments

If your order arrives damaged, please contact our customer support team as soon as possible.

To help us investigate the issue, please retain the packaging and take clear photographs of:

  • The outer shipping package.

  • The shipping label.

  • The internal packaging.

  • The damaged product.

  • Any visible signs of impact or damage.

An unboxing video is strongly recommended and may be requested during the investigation of a damage claim.

Eligible damage and replacement claims should be submitted within 7 calendar days of delivery, subject to our Return & Refund Policy and applicable law.

11. Multiple Products in One Order

Where an order contains multiple products, items may occasionally be dispatched separately depending on product availability, fulfilment requirements, packaging, or logistics.

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

12. Customised and Made-to-Order Products

Customised, personalised, or made-to-order products may require additional processing time.

The estimated production or dispatch time for these products may differ from our standard 1–2 business day dispatch timeframe.

Where a specific production or dispatch timeline is displayed on the product page, that timeline will apply.

Customers should review product-specific information before placing an order.

13. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Additional shipping charges may apply for re-shipment resulting from customer-related delivery issues, including incorrect addresses, failed delivery attempts, or requested re-delivery, where permitted by applicable law.

Any applicable shipping charges will be communicated or displayed as appropriate.

14. Delivery Confirmation

A shipment may be marked as delivered based on the courier's delivery records.

If your order is marked as delivered but you have not received it, please contact us as soon as possible.

We will investigate the shipment status with the relevant logistics provider.

Customers may be asked to provide additional information or verification to assist with the investigation.

15. Shipping Restrictions

LootHub primarily ships orders within India.

Certain remote locations, restricted areas, or PIN codes may not be serviceable by available courier partners.

If your delivery location is not serviceable, we may contact you to discuss the available options.

16. Circumstances Beyond Our Control

Delivery delays may occur due to circumstances beyond our reasonable control, including:

  • Natural disasters, floods, fires, or severe weather.

  • Government restrictions or public emergencies.

  • War or civil unrest.

  • Strikes and transportation disruptions.

  • Major technical or infrastructure failures.

  • Courier or logistics disruptions.

  • Other extraordinary circumstances.

Where reasonably possible, LootHub will assist customers in obtaining updated shipment information and resolving logistics-related issues.

Nothing in this section excludes any obligations or remedies that apply under applicable law.

17. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information.

  • Providing a valid contact number.

  • Being reasonably available to receive deliveries.

  • Responding to courier communications where necessary.

  • Inspecting packages upon delivery.

  • Reporting eligible damage, incorrect products, or delivery issues within the applicable timeframe.

Failure to fulfil these responsibilities may affect delivery and the resolution available under our policies, subject to applicable law.

18. Contact Us

For questions regarding shipping, tracking, or delivery, please contact us using the details below.

Brand: LootHub

Website: https://loothub.in

Customer Support Email: [Insert your customer support email]

For order-related enquiries, please include your order number so our team can assist you more efficiently.

19. Related Policies

For information regarding returns, replacements, and refunds, please refer to our Return & Refund Policy.

For information regarding the terms governing purchases and use of our website, please refer to our Terms & Conditions.

For information about how we collect and process customer information, please refer to our Privacy Policy.

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